• phone Call Us: 07749 388999


  • Return and Refund Policy

    Returns 
    All of our products are custom made to order and therefore are exempt from being returned, unless faulty. If they are faulty please contact the seller withing 14 days so an exchange or refund can be orgainised.
    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

    Refunds (if applicable) 
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

    Late or missing refunds (if applicable) 
    If you haven’t received a refund yet, first check your bank account again. 
    Then contact your credit card company, it may take some time before your refund is officially posted. 
    Next contact your bank. There is often some processing time before a refund is posted. 
    If you’ve done all of this and you still have not received your refund yet, please contact us at flutterframes@aol.com. 

    Exchanges (if applicable) 
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at flutterframes@aol.com and send your item to: 101 Ashmore Grove, WELLING, DA16 2RZ, United Kingdom. 

    Bexley